Travel companies face increasing challenges with customer acquisition and retention. The key to winning in the travel business is a relentless focus on the customer.
Impact Innovations has worked with travel companies to implement a range of enterprise content management (ECM) solutions, from basic document management to fully-automated operations including customer self-service applications. These customer-focused solutions improve loyalty and allow the travel company to incorporate customer insights into core business decisions and operations. They also provide essential differentiation in an industry where many travel services are becoming commoditized.